247 BINH DUONG IP SECURITY SERVICES JOINT STOCK COMPANY - 247BDIPSS

1 - Why Should You Use Security Services at Banks?

247BDIPSS – TTTFIC Group

• As we know, banks are highly important financial institutions. They are also places where lending activities take place directly or indirectly through the capital market.
• Therefore, a lot of valuable assets, credit, and money are stored here. Meanwhile, banks are often located in central city areas with high traffic. Many people from different backgrounds and circumstances visit banks daily.
• As a place for exchanging assets and money, banks are often the target of criminals. Due to the high volume of people coming and going, it is easy for safety and order to be compromised. That’s why bank security services were established to protect the banking system from all the troubles mentioned above.

2 - Requirements for Security Personnel at Banks

247BDIPSS – TTTFIC Group

Transporting money on the road is an important and dangerous task, so security personnel need to:

• Choose appropriate seating on the vehicle so that they can see the front, back, and both sides of the vehicle.
• Select a suitable seat with enough space and a convenient area to prevent potential criminal attacks effectively.
• Pay special attention to common occurrences during vehicle operation, such as motorcycles following behind, someone watching the vehicle, traffic accidents, or people blocking the road. Never leave the vehicle unattended and be wary of criminals trying to distract you.
• The driver must comply with security requirements, especially when loading and unloading money. The parking location is crucial, and vehicle speed should also be monitored.
• When handling money, security personnel must choose an appropriate standing position, ready to respond to any situation that may arise.
• All information regarding the vehicle’s license plate, travel plans, timing, and the amount of money being transported must be kept confidential.

3 - Duties of Security Personnel at Banks

a) At the Bank

• To prevent criminals from impersonating customers, security personnel must have experience identifying suspicious individuals before they commit a crime and implement appropriate countermeasures.
• To prevent pickpockets from stealing customers’ belongings, bank staff should have a remote monitoring plan to detect suspicious individuals, especially near the transaction counters.
• Be wary of criminals faking actions to distract security personnel and break into the bank.
• Heighten vigilance against fires and explosions, having preventive measures and appropriate responses in place.
  247BDIPSS security personnel are trained to alert, assist, and protect the privacy of customers withdrawing large amounts of cash, especially when they exit their vehicles.
• Remind customers to comply with the bank’s general regulations.

247BDIPSS – TTTFIC Group

b) During Money Transport

• The primary duty of 247BDIPSS security personnel is to ensure the safety of assets and funds during money transfers, withdrawals to organizations, or ATMs, while also ensuring the health and safety of bank staff.
  Security personnel must always be monitored and supervised by competent and responsible bank employees during money transfer tasks.
• During the money exchange process, 247BDIPSS security personnel must be vigilant and continuously monitor for individuals intentionally following and tracking the money transport vehicle.
• If the vehicle is parked due to breakdowns or traffic jams, 247BDIPSS security personnel must ensure the safety of assets, money, and staff on the money transport vehicle.
• If anything suspicious is detected, security personnel must immediately report it to the manager for timely action.
• Security personnel should also remain vigilant during money transfers to ensure the money reaches its destination safely, avoiding dangerous situations.
• In emergencies, security personnel must remember the appearance, physique, characteristics, and license plate of the suspect and immediately report it to law enforcement.
• At the same time, they must maintain a calm and professional demeanor to handle any arising situations.

4 - Security Protection Plan

247BDIPSS – TTTFIC Group

The Bank Security Protection Plan clearly outlines the responsibilities and requirements for bank gatekeepers, including:

• Absolute security within and outside the bank
  Constantly monitoring and promptly detecting suspicious individuals to develop the best response plan.
• Always vigilant and patrolling the bank’s surrounding area to prevent and detect unwanted situations or individuals.
• Never neglecting duties or showing any signs of lack of focus.
• Assisting other departments as needed.
• Welcoming customers to the bank.
• Additionally, security personnel must always be courteous and polite with employees and customers at the bank. As security personnel are the first point of contact with customers and provide initial guidance, any shortcomings could negatively impact the bank’s reputation.

5 - Why Choose 247BDIPSS for Bank Security Services?

• Banks, as central locations for financial and commercial credit, are often situated in busy city centers and towns with high foot and vehicle traffic. Customers from all walks of life and varying educational backgrounds visit the bank, making it a complex target that requires 247BDIPSS security personnel to possess a high level of professionalism and a courteous, flexible, and agile working style.
• At 247BDIPSS, we also offer expanded security services for banks and secure cash transportation services for banks. When working specifically with a bank, 247BDIPSS provides a detailed security plan for safeguarding bank security and safely transporting cash, with effective prevention and response measures. Below is an overview of these services. The primary responsibility of 247BDIPSS security personnel working at banks is to ensure the safety of the bank, its employees, and its customers.
• 247BDIPSS trains its security personnel to perform security duties at banks according to a unique standard that aligns with the bank’s stringent security rules and regulations.
• The security services 247BDIPSS provides to banks must ensure that all individuals entering the bank have legitimate transaction activities. Any individuals exhibiting suspicious behavior or monitoring the bank’s activities or customers must be identified and eliminated.
• Any security or protection personnel from 247BDIPSS working for a bank must be equipped with appropriate weapons and support tools for their specific security position. 247BDIPSS ensures that all security personnel working at banks are trained in the use of these weapons and possess the necessary permits in accordance with legal regulations.

a) Responsibilities of Security Officers at 247BDIPSS

• The primary responsibility of 247BDIPSS security officers working at banks is to protect the money, assets, and customers of the bank. In addition, they also have the responsibility of protecting customers’ money from theft or robbery by assessing, observing, and preventing any suspicious individuals from entering the bank with criminal intentions. Moreover, special attention is required for monitoring safety deposit box areas. Security officers must closely monitor customers accessing the lockers.
• External security is just as important as internal security. Ensuring the safety of the bank’s surroundings is essential, and the external security force must make sure that external activities such as parking lots and ATM booths are closely controlled.

b) Working Principles at 247BDIPSS

• At 247BDIPSS, we always maintain confidentiality and do not disclose the bank’s secrets or personnel information.
• 247BDIPSS security officers are always polite to bank customers, but never overly intimate, which may lead to inappropriate behavior.
• 247BDIPSS security officers work by the principle of “hear but don’t listen, see but don’t look.” They must focus their senses on their work, and all observations and eavesdropping must be discreet and courteous.
• Security officers working at banks must identify peak hours to optimize their tasks at appropriate times.

c) Situation Management Skills

• You must ensure that your security work runs smoothly daily without encountering any issues. If faced with a difficult situation, you need to know how to respond. Bank security officers must be able to handle any situation, both inside and outside the bank, relating to security.
• For example, if a customer asks you to bring their vehicle outside, an inexperienced officer might refuse and even say harsh words, leading to a confrontation and damaging the bank’s reputation. In contrast, a professional security officer will quickly fulfill the customer’s request with a friendly smile, creating a good impression from such small gestures.

d) Sharp Observation Skills

• A slow, naive security officer cannot perform their job effectively, especially in a bank setting. Banks are financial institutions that handle cash transactions and are targets for criminals. Bank security officers must have keen observation skills to quickly detect suspicious individuals and prevent crime in time.

e) Communication Skills

• This is an essential skill for bank security officers. Security officers may need to use their speaking skills in various situations and must communicate professionally. You may need to speak with customers at the bank and exchange information with other security officers through a walkie-talkie. Good communication skills also make security work easier and more convenient.

f) Other Professional Skills

• In addition to the above skills, bank security officers need to know martial arts, be proficient in using weapons in emergency situations, and have comprehensive training from professional 247BDIPSS. Especially, they must be honest and absolutely maintain the confidentiality of matters related to bank operations. Only then can the bank be protected with absolute safety.

247BDIPSS – TTTFIC Group